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Yale Access App, Integrations, General Info & FAQ

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Everyday Use

How to Enable Hidden Entry Codes

With the Hidden Entry Codes lock feature, you have the option to add an extra layer of security to view personal entry codes in the App by adding your phon...

How to Delete a Lock from Your Account

This article provides steps to remove a lock from your account. PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for remo...

How to Use Auto-Unlock for iOS

Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys. If you're an A...

How to Use a Personal Entry Code

Once you set the Yale Smart Keypad up, follow the steps below to find, update, and use your personal Entry Code. To find your Personal Entry Code: Op...

How to Invite a New Owner to Your HomeKit-Enabled Smart Lock

If you have a HomeKit-enabled Smart Lock, adding a new Owner and giving them HomeKit access can be done at the same time. Watch the video below for a brief...

How to Use Auto-Unlock for Android

Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys. If you're an...

How to Adjust Doorbell Cam Power Consumption

The 1st generation Doorbell Cam has multiple power modes, which can help resolve any buzzing or humming emitted from a doorbell chime. These modes allow yo...

How to Set Smart Lock Access Levels

The App offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Smart Lock, but you can update a person's...

How to Add / Remove a House to / from Your Keychain

The Keychain allows you to manage all of your properties or homes in the Yale Access App. If you have multiple properties, you can create keys for all of t...

How to Reset a Forgotten Password

If you're having trouble signing in to your Yale Access Account because you can't remember your password, you can use the "forgot passwor...

Apple Watch & Yale Access

If you have an Apple Watch and an August Smart Lock, you can use your Apple Watch to lock and unlock your door. To lock or unlock your door with Apple Watc...

Troubleshooting

Wrong Email or Phone Number Error Message

There are two options for logging in to your account on the Yale Access App. You can log in using either your phone number or your email. If you're hav...

How to Set Keypad Timed Access Codes

Yale Smart Lock owners have the ability to issue Always On , Temporary , and Recurring entry codes. If you have a keypad connected to a Yale Smart Lock...

"Cannot Connect to Lock" Error Message When Creating A Personal Entry Code

Personal entry codes for your Yale Smart Keypad can be created, modified, and deleted from anywhere. Creating, modifying, and deleting entry codes remote...

Trouble Connecting to Lock

If you are having trouble connecting to your lock using the Yale Access App, the following troubleshooting may help: Trying to connect remotely If you ha...

Entry Code Fails to Unlock the Door

This article provides help if you are having issues unlocking your Yale Smart Lock Pro using your Yale Smart Keypad. If you are unable to find your Keypad...

How to Enable Auto-Unlock on Android Phones with Custom Vendor Optimization that Terminates Background Tasks

In order to get Auto-Unlock feature to work with your phone, the Yale Access App needs to be able to occasionally run short background tasks . For these ph...

False Battery Alerts

There is no way to check the battery level for your Yale devices in the Yale Access App, but you will be notified when the batteries need to be replaced....

Doorbell Cam Troubleshooting

Product Information Yale View FAQ Installation and In-App Setup How to Install: Yale View Yale View - Advanced Settings Errors and Tr...

FAQ

What Is DoorSense™?

DoorSense™ is Yale Home’s newest feature and technology that lets you know if your door is open or closed. Now, you’ll know if your door...

Biometric Verification FAQ

This article provides answers to frequently asked questions about operating your Smart Lock with the Biometric Verification feature. What is Biometric Ve...

Philips Hue FAQ

This article provides answers to frequently asked questions about our integration with Philips Hue. What is the integration? Yale knows when you have r...

How Do I Access My Lock Remotely?

The app will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the app and navigate to you...

How Can I Access My Yale Access Account From a Different Device?

There are occasions where you may need to access your Yale Access Account from a secondary device. For instance, if you lose your phone, lock yourself ou...

How Do I Find My Lock's Serial Number?

Yale Smart Lock serial numbers are 10 digits long and are located on a sticker on the inside of the battery cover. You can also find your lock's seria...

How Do I Enter My Home and/or Disable Access if My Phone is Lost or Stolen?

The Yale Smart Lock retrofits to an existing deadbolt on the interior side of the door. From the exterior of the door, the lock looks the same as it did be...

What are the Different Types of Guest Access?

Access levels and schedules determine how much access a lock user has as well as when they have permission to control the lock. Yale offers 2 access level...

How Do I Send My Guest a Personal Entry Code?

Keypad Access Follow the steps below to give a Guest keypad access: Go to the Guest List screen, and select the Invite button Choose the perso...

Why Are There so Many Steps to the Signup Process?

At Yale, the security of your home is very important to us. For this reason, during signup you'll go through a few extra steps that help to make your a...

How do I Delete My Account?

There is no need to contact our Support team if you choose to delete your Yale Account. Follow the steps outlined in this article to complete the process.&...

What do I do if My Device Does Not Appear in the App?

If you are unable to find your device in the Yale App, this article provides troubleshooting steps and scenarios. First, go to your Keychain in the Yale A...