Products+

Works With+

Yale4Pros

Smart Locks

Doorbell Camera

Accessories

How can we help you?

Support

Yale Access App, Integrations, General Info & FAQ

General FAQ

Is My Door Compatible?

This article provides steps to determine which Yale Lock your door is compatible with. First, inspect your existing lock to find out which type of lock...

What Phones Are Compatible with Yale Devices?

In order to provide optimal service to all our users, Yale maintains app support for the two most recent operating systems for both iOS and Android platfor...

What is HindSight™ Video Recording?

Hindsight™ is a feature designed to show you every event at your door, even before it happens. By keeping a small video buffer window at all times, t...

Yale View FAQ

This article provides answers to some commonly asked questions about the Yale View doorbell camera. How do I install the Yale View? The Yale View...

Yale Video Recording FAQ

Video Recording is a video recording service that you can use to monitor activity at your front door. For information about subscription options, please se...

Extend Protection Plan FAQ

This article provides answers to questions you may have about the Extend Protection Plan Warranty: What is the Extend Protection Plan warranty? Extend...

How do I Create Yale Recipes with IFTTT?

IFTTT (If This Then That) is a service that connects over 600 devices, web, and mobile services to each other via a trigger and action model. Create con...

Referral Program FAQ

This article provides answers to frequently asked questions about Yale's Referral Program. How does the referral program work? If you are loving Ya...

Is My Smart Home Compatible?

Review this article to find out if your Smart Home system is compatible with our locks. Yale Assure Locks and Levers are compatible with the following Ya...

Why did Auto-Unlock Stop Working?

If your Auto-Unlock feature was working, but it stopped working, it could be due to the following: Phone Settings In order to work properly, the Auto-...

General Info

How to Prep a Door

You may need to prep your brand new door with latch holes before installing your Yale Home lock. We walk you through these steps in this DIY video. Be...

How is Lock Firmware Updated?

Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls, and Auto-Lock. Firmware updates begin...

How to Install: Yale Assure App

Installing the Assure App Customizing the Assure App Once you have successfully installed your Assure Lock with Bluetooth, download the free Yal...

Z-Wave Information

The Yale Smart Lock Pro is a security enabled Z-Wave Plus product that is capable of using encrypted Z-Wave Plus messages to communicate to other securi...

Yale Video Recording

Yale Video Recording is a video recording service for Yale Doorbell Cam that records activity at your front door. For information about subscription option...

About Yale Video Recording Subscriptions

Get security and peace of mind with a Yale Video Recording Subscription. Yale offers 3 subscription plans to choose from: Basic, Premium, and Premium Plus....

How to Download and Share Videos

Your Doorbell Cam’s recorded videos can be saved to your mobile device. Once downloaded, you can store your videos for future viewing, send them to f...

Yale View - Advanced Settings

Make adjustments to your Yale View's capabilities using Advanced Settings. Access the Advanced Settings associated with your View Doorbell Cam by follo...

Glossary

This glossary provides definitions for terms that you may have seen in our Knowledge Base or on our website: Backset: The backset...

Professional Installation with OnTech Smart Services

Get help installing your new smart lock from a Yale Expert. Yale partnered with OnTech Smart Services to offer convenient expert installation, with same a...

Legal

Z-Wave Plus Security

The Yale Smart Lock Pro is a Z-Wave Plus certified device that leverages the latest S2 Security protocol. We care about the protection of your home’s...

Where can I Find Information About the Yale Limited Warranty?

Yale, the “Warrantor”, extends the following LIMITED WARRANTY to the original purchaser of Yale Real Living™*, YH Collection&tr...

Contact

How to Contact Yale Support

Yale Support is open 7 days a week, 24 hours a day, 365 days a year. Contact us at Support@YaleLock.com ....

Where to Buy Yale Products

Yale products are available for order though the Yale Store with shipping to the US and Canada. Ordering Yale through a non-authorized seller outside t...