Video Recording is a video recording service that you can use to monitor activity at your front door. For information about subscription options, please see: About Video Recording Subscriptions.
Is Yale Video Recording free?
The Basic Video Recording subscription, which includes 24 hours of saved video history, is free to use with any Yale doorbell camera. To get even more out of your doorbell, upgrade to Premium Video Recording. For information about subscription options, please see: About Video Recording Subscriptions.
Do I need to enter a credit card for the Basic plan?
You do not need to enter your credit card information if you plan to use the Basic Video Recording plan.
Where can I find information about the plans?
For information about subscription options, please see: About Video Recording Subscriptions.
How do I view my recorded Doorbell Cam videos?
Doorbell Cam videos display in your Activity Feed, along with the activity from all of your other Yale devices. To view the video for a doorbell event, tap on its thumbnail in your Activity Feed and select the play button to watch it. For detailed instructions, please visit: Video Recording.
Can I download my recorded videos?
Yes! Videos from your Activity Feed can be downloaded to your mobile device.
PLEASE NOTE: You need to download videos before they expire. Videos expire within 24hrs, 15 days, or 30 days depending on your subscription plan. For more information, please visit: Download and Share Doorbell Cam Videos.
If I upgrade my plan from Basic to Premium or Premium Plus, can I access previously-captured videos in my Activity Feed?
No. Previously captured videos do not become accessible once you upgrade your plan. If you want to keep your videos for a longer duration, you need to download them or upgrade to Yale Premium or Premium Plus Video Recording before they expire.
Why can’t I see a recent video in my Activity Feed?
Videos may take a few minutes to process before they become available in your Activity Feed. You may initially see a still image in your Activity Feed before you are able to play the video.
To check for a recently recorded video, open your Activity Feed in the Yale App and refresh by scrolling to the top and pulling down. If you see an event thumbnail, wait for the video to finish uploading. The length of the video and Wi-Fi upload bandwidth both impact the length of time it takes for the video to become available. When the video is ready to view, a play icon will appear on the top of the event thumbnail.
How can I provide feedback?
We always value customer feedback, and we’re especially excited to receive feedback regarding Video Recording and Doorbell Cam motion detection. Please email our Product Team with your suggestions!
Where can I find more information about privacy?
Please read over the Privacy Policy.