Extend offers additional product warranty coverage and benefits beyond the Yale manufacturer warranty period, including:

• Fast and free product replacements
• Normal wear-and-tear and mechanical failures
• Power surges and electrical failures

When purchasing your product from ShopYaleHome.com, you have the option to add 1, 2 or 3 years of extended protection during checkout.

The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear, as well as those caused by a direct result of a power surge.

Extend provides you with peace of mind and financial protection beyond the standard warranty. Filing claims on protection plans is easy through Extend’s online portal or by calling their great customer experience team at 877-248-7707.

At this time, the plan does not cover accidental damage, but it may be added in the future.

Extend makes it easy for you to file a claim either through the Extend call center at 877-248-7707 or online in the Extend Claims Portal. Here are the steps to get a replacement device:

1. You’ll need to provide your Extend Contract ID, email address, or another piece of identifying information.
2. Extend then validates your contract coverage by ensuring:
   • The protection plan is active.
   • The current date is between the Effective & Expiration dates.
   • The adjudication questions are answered about the defective product (Ex. when your product stopped working, what caused it to fail, what happened).
   • The high-level troubleshooting steps are offered.
3. You will be issued a shipping label via email to return your defective device.
4. Once the product is shipped, you will receive an approval confirmation email with a link to purchase a new device.
5. You will be prompted to buy an Extend Protection Plan on the new device during the checkout process on the Yale website.

The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it be needed.

You’ll need to provide your Extend Contract ID, email address, or another identifying piece of information. You can file a claim through the Extend Customer Claims Portal or with Extend’s Customer Care Team at 877-248-7707.

You will receive an email after your purchase is complete with your Extend Contract ID, extended warranty term length, coverage dates, and associated product name. Please contact the Extend Customer Care Team if you do not receive this email at WarrantyOps@Extend.com. You can contact Extend through the Customer Portal or with Extend’s Customer Care Team at 877-248-7707.

The Extend Protection Plan begins when the manufacturer warranty ends and offers an extra one, two, or three years of coverage. The below table shows the standard, included warranties for Yale.

*All warranty coverages are for the original end user of the product.

You will need to contact the Extend Customer Care Team in the Extend Claims Portal or via phone at 877-248-7707.

Yes, the replacement product will be covered.

Yes, you can cancel your coverage at any time.

If you cancel your Extend Protection Plan while the product is still under the manufacturer warranty, you will receive a full refund. If you cancel after the manufacturer warranty has expired, you will receive a prorated refund.

See full Yale Warranty information here.