Get security and peace of mind with a Yale Video Recording Subscription. Yale offers 3 subscription plans to choose from: Basic, Premium, and Premium Plus.
General Video Recording FAQ
What app version do I need to have?
- iOS 6.6.8 or higher.
- Android 6.5.4 or higher.
How do I use Video Recording features?
- Viewing saved videos: Yale Video Recording
- Downloading & sharing videos: Download and Share Doorbell Cam Videos
- Motion detection: Doorbell Cam Motion Detection
How do I sign up for a subscription?
Tap on “Subscriptions” from the main page of the Yale App, then choose your respective doorbell camera. Next, you will be prompted to choose a subscription plan. Enter your credit card information to complete your subscription purchase.
How do I cancel my subscription?
Select “Subscriptions” from the Yale App main menu. Choose the relevant doorbell camera on the Video Recording screen, and then tap on the “Cancel Subscription” button at the bottom of the screen. Keep in mind that canceling your subscription will remove any videos beyond 24 hours; re-enabling your subscription will not restore them. Your subscription will be canceled at the end of the current billing cycle and there will be no refunds.
How do I change my subscription type?
Select “Subscriptions” from the Yale App main menu. Choose the relevant doorbell camera on the Video Recording screen. Select the “Edit” button under the subscription to change your plan.
How do I change my payment method?
Select “Subscriptions” from the Yale App main menu. Tap on the “Manage Payment” button at the bottom of the screen.
PLEASE NOTE: Only one credit card per user can be used for payments, even on subscriptions for multiple doorbells.
What happens if my credit card expires?
You will be notified via email to update your payment information if we are unable to process your credit card due to expiry.
Terms of Service
Basic Plan
The details of the Basic Subscription Plan are as follows:
- 24 hours of saved video history.
- Saved clips of all activity captured by Doorbell Cam.
- Download and share saved videos (excluding View).
- Subscription applies to all users of the Doorbell Cam.
How much does the Basic plan cost?
Yale Video Recording Basic is included free with the purchase of your Doorbell Cam.
Do I need to sign up for the Basic plan?
No need to sign up, Video Recording Basic is activated automatically when you set up your Doorbell Cam using the Yale mobile app.
What happens to my videos after they expire?
The video will be unavailable to view, however you’re able to see the still image from the event.
If I upgrade, can I access my previously recorded videos?
No. Previously recorded videos cannot be restored if you upgrade your plan. If you want to keep your videos for a longer duration, upgrade to Yale Premium or Premium Plus Video Recording before they expire.
Premium Plan
- 15 days of saved video history.
- Saved video clips of all activity captured by Doorbell Cam.
- Download and share saved videos.
- Subscription applies to all users of the Doorbell Cam.
How much does the Premium subscription cost?
Yale Video Recording Premium Plan costs $2.99 a month.
Premium Plus Plan
Premium Plus Plan
- 30 days of saved video history.
- Saved video clips of all activity captured by Doorbell Cam.
- Download and share saved videos.
- Subscription applies to all users of the Doorbell Cam.
How much does the Premium Plus subscription cost?
Yale Video Recording Premium Plus Plan costs $4.99 a month.