There are occasions where you may need to access your Yale Access Account from a secondary device. For instance, if you lose your phone, lock yourself out, or if you get a new phone, you will need to log into your account from a device other than the one you use today.

To access your account from an alternative device, download the Yale Access App on the device if it is not yet installed.

Once the Yale Access App is on the device, log out of existing accounts (if needed). There are two ways to log into your account: 1) Using the phone number associated with your account; 2) Using the email associated with your account.

Phone Number

PLEASE NOTE: You will be unable to receive an SMS code to verify your account if you are not using the phone with your associated number. Use the Email login method if you have lost your phone or if you are locked out.

From the sign in screen, select SIGN IN. Enter the phone number and password associated with your account. A verification code will be sent to your phone. When prompted, enter the verification code in the form provided. Your keychain will appear following this step and you can continue to use your lock as usual.

Email Address

From the sign in screen, select SIGN IN. Select SIGN IN WITH EMAIL INSTEAD. Enter your email address and password. A verification code will be sent to your email address. Log into your email account to retrieve the verification code. When prompted, enter the verification code in the form provided. Your keychain will appear following this step.

PLEASE NOTE: Currently, our App is optimized for iOS and Android mobile devices. Yale uses a token to authorize your mobile device entry to your home. For security purposes, the Yale Access App won’t work on a desktop.