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Yale Access App

Yale Access App
Getting Started
Getting Started
Everyday Use
Everyday Use
Troubleshooting
Troubleshooting
FAQ
FAQ

    FAQ

    What Is DoorSense™?

    DoorSense™ is Yale Home’s newest feature and technology that lets you know if your door is open or closed. Now, you’ll know if your door...

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    Biometric Verification FAQ

    This article provides answers to frequently asked questions about operating your Smart Lock with the Biometric Verification feature. What is Biometric Ve...

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    Philips Hue FAQ

    This article provides answers to frequently asked questions about our integration with Philips Hue. What is the integration? Yale knows when you have r...

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    How Do I Access My Lock Remotely?

    The app will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the app and navigate to you...

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    How Can I Access My Yale Access Account From a Different Device?

    There are occasions where you may need to access your Yale Access Account from a secondary device. For instance, if you lose your phone, lock yourself ou...

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    How Do I Find My Lock's Serial Number?

    Yale Smart Lock serial numbers are 10 digits long and are located on a sticker on the inside of the battery cover. You can also find your lock's seria...

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    How Do I Enter My Home and/or Disable Access if My Phone is Lost or Stolen?

    The Yale Smart Lock retrofits to an existing deadbolt on the interior side of the door. From the exterior of the door, the lock looks the same as it did be...

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    What are the Different Types of Guest Access?

    Access levels and schedules determine how much access a lock user has as well as when they have permission to control the lock. Yale offers 2 access level...

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    How Do I Send My Guest a Personal Entry Code?

    Keypad Access Follow the steps below to give a Guest keypad access: Go to the Guest List screen, and select the Invite  button Choose the perso...

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    Why Are There so Many Steps to the Signup Process?

    At Yale, the security of your home is very important to us. For this reason, during signup you'll go through a few extra steps that help to make your a...

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    How do I Delete My Account?

    There is no need to contact our Support team if you choose to delete your Yale Account. Follow the steps outlined in this article to complete the process.&...

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    What do I do if My Device Does Not Appear in the App?

    If you are unable to find your device in the Yale App, this article provides troubleshooting steps and scenarios. First, go to your Keychain in the Yale A...

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    Yale Access App FAQ

    This article provides answers to frequently asked questions about the Yale Access App. What is Yale Access? Yale Access is the Yale App that enables cu...

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    How Does Auto-Unlock Work?

    Auto-Unlock is one of the most popular and unique features for Smart Lock users. Having your door automatically unlock without having to reach for your pho...

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    What is the Tamper Alarm?

    The tamper alarm is a security feature that alerts you when your lock has been tampered with. How it Works The tamper alarm is activated if the cable...

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    Why did Auto-Unlock Stop Working?

    If your Auto-Unlock feature was working, but it stopped working, it could be due to the following: Phone Settings In order to work properly, the Auto-...

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    Do I Have the Latest Firmware or Yale Access App Version?

    Updates are released periodically to help improve the functionality of your devices, as well as your experience with the Yale Access App. PLEASE NOTE: It...

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