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Yale Access App

Troubleshooting

Wrong Email or Phone Number Error Message

There are two options for logging in to your account on the Yale Access App. You can log in using either your phone number or your email. If you're hav...

How to Set Keypad Timed Access Codes

Yale Smart Lock owners have the ability to issue Always On , Temporary , and Recurring entry codes. If you have a keypad connected to a Yale Smart Lock...

"Cannot Connect to Lock" Error Message When Creating A Personal Entry Code

Personal entry codes for your Yale Smart Keypad can be created, modified, and deleted from anywhere. Creating, modifying, and deleting entry codes remote...

Trouble Connecting to Lock

If you are having trouble connecting to your lock using the Yale Access App, the following troubleshooting may help: Trying to connect remotely If you ha...

Entry Code Fails to Unlock the Door

This article provides help if you are having issues unlocking your Yale Smart Lock Pro using your Yale Smart Keypad. If you are unable to find your Keypad...

How to Enable Auto-Unlock on Android Phones with Custom Vendor Optimization that Terminates Background Tasks

In order to get Auto-Unlock feature to work with your phone, the Yale Access App needs to be able to occasionally run short background tasks . For these ph...

False Battery Alerts

There is no way to check the battery level for your Yale devices in the Yale Access App, but you will be notified when the batteries need to be replaced....

Doorbell Cam Troubleshooting

Product Information Yale View FAQ Installation and In-App Setup How to Install: Yale View Yale View - Advanced Settings Errors and Tr...