Select Sign In and follow in-app setup screens:

1. Next, select Forgot Password
2. Enter your mobile phone number. If you have a non-U.S. number, tap the “1” next to the phone number field and select your country code.
3. A few seconds after submitting your mobile number, you should receive a text message from us. This text will contain a 6-digit code. Enter the code into the text field to continue.
4. Enter the email address that you used to set up your Yale Access Account. We will send a security code to this email address.
5. Check your email inbox after submitting your email address. You should have received an email from us with a security code. Check your spam folder if the email is not in your inbox.

Once you retrieve the email with the security code, enter this code in the text field:

Follow the in-App instructions and create a new password.

This should successfully update your password in your Yale Access Account.

If you are unable to successfully reset your password with the steps above, try signing in using your email address (instead of your phone number) at the sign in screen. 

Password Requirements

It is necessary that the new password satisfies our password complexity requirements:

• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one non-alphanumeric character

The credentials associated with the Yale Access Account are necessary to complete the password reset steps. If you receive the api_authentication_error while resetting your password it is an indication that the email and/or phone number used to authenticate the account do not match the credentials on the account.

If password reset continues to fail, do not attempt to recreate a new account using your existing account info. Contact your Regional Support team.