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SupportGeneral Info & FAQ

General Info & FAQ

General FAQ

Is My Door Compatible?

This article provides steps to determine which Yale Lock your door is compatible with. First, inspect your existing lock to find out which type of lock...

What Phones Are Compatible with Yale Devices?

In order to provide optimal service to all our users, Yale maintains app support for the two most recent operating systems for both iOS and Android platfor...

What is HindSight™ Video Recording?

Hindsight™ is a feature designed to show you every event at your door, even before it happens. By keeping a small video buffer window at all times, t...

Yale View FAQ

This article provides answers to some commonly asked questions about the Yale View doorbell camera. How do I install the Yale View? The Yale View...

Yale Video Recording FAQ

Video Recording is a video recording service that you can use to monitor activity at your front door. For information about subscription options, please se...

Extend Protection Plan FAQ

This article provides answers to questions you may have about the Extend Protection Plan Warranty: What is the Extend Protection Plan warranty? Extend...

How do I Create Yale Recipes with IFTTT?

IFTTT (If This Then That) is a service that connects over 600 devices, web, and mobile services to each other via a trigger and action model. Create con...

Referral Program FAQ

This article provides answers to frequently asked questions about Yale's Referral Program. How does the referral program work? If you are loving Ya...

Is My Smart Home Compatible?

Review this article to find out if your Smart Home system is compatible with our locks. Yale Assure Locks and Levers are compatible with the following Ya...

Why did Auto-Unlock Stop Working?

If your Auto-Unlock feature was working, but it stopped working, it could be due to the following: Phone Settings In order to work properly, the Auto-...