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SupportGeneral Info & FAQ

General Info & FAQ

General Info

How to Prep a Door

You may need to prep your brand new door with latch holes before installing your Yale Home lock. We walk you through these steps in this DIY video. Be...

How is Lock Firmware Updated?

Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls, and Auto-Lock. Firmware updates begin...

How to Install: Yale Assure App

Installing the Assure App Customizing the Assure App Once you have successfully installed your Assure Lock with Bluetooth, download the free Yal...

Z-Wave Information

The Yale Smart Lock Pro is a security enabled Z-Wave Plus product that is capable of using encrypted Z-Wave Plus messages to communicate to other securi...

Yale Video Recording

Yale Video Recording is a video recording service for Yale Doorbell Cam that records activity at your front door. For information about subscription option...

About Yale Video Recording Subscriptions

Get security and peace of mind with a Yale Video Recording Subscription. Yale offers 3 subscription plans to choose from: Basic, Premium, and Premium Plus....

How to Download and Share Videos

Your Doorbell Cam’s recorded videos can be saved to your mobile device. Once downloaded, you can store your videos for future viewing, send them to f...

Yale View - Advanced Settings

Make adjustments to your Yale View's capabilities using Advanced Settings. Access the Advanced Settings associated with your View Doorbell Cam by follo...

Glossary

This glossary provides definitions for terms that you may have seen in our Knowledge Base or on our website: Backset: The backset...

Professional Installation with OnTech Smart Services

Get help installing your new smart lock from a Yale Expert. Yale partnered with OnTech Smart Services to offer convenient expert installation, with same a...