How can we help you?

SupportYale Access App

Yale Access App

How to Install

How to Download the Yale Access App

The Yale Access App is needed to control your Yale products from your mobile device. The Yale App is available for iPhone and Android . Download the Yal...

How to Invite Guests to Your Smart Lock

Issue keys to family, friends, and services listed in your contacts with Yale. Simply send each guest an invitation to download the app. After doing so, th...

How to Set up a Device in the Yale Access App

This article provides steps to add a new device to a home in the Yale Access App. Once physical installation is complete, you may wish to set up your dev...

How to Install: DoorSense™

DoorSense™ allows you to detect if your door is open or closed. First, decide how you would like to install the DoorSense™. There are two opti...

Feature Set Up

How to Enable Auto-Lock

The Auto-Lock feature enables your door to lock automatically after a predetermined amount of time (up to 30 minutes) has passed. To activate this f...

How to Enable/Disable Lock Sounds

This article provides instructions for enabling and disabling lock sounds using the Yale App. iOS Android iOS By default, Yale Smart Locks make...

How to Create Door Ajar Notifications

Door Ajar notifications alert you when your door has been left open for a certain amount of time. In order to set up Door Ajar notifications, you’ll...

How to Set Access Schedules

Yale Smart Locks have 3 access types: Always, Temporary, and Recurring. You can choose between three different access types when adding guests to your Smar...

How to Create, Modify, and Delete Smart Alerts

Smart Alerts are sent as notifications and let you know about the activity of your Smart Lock. Many Smart Alerts appear in the Activity Feed. Smart Alert...