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FAQ

Is Yale Waterproof or Water-Resistant?

The Yale Smart Keypad is typically installed on the exterior of the home and is suitable for outdoor use. The Yale Smart Keypad all has an IP55 rating, mea...

How do I Factory Reset my lock?

A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from a...

What If My Smartphone Battery Dies?

Even if your phone is missing or its battery dies, you can still use your original physical key. Alternately, you can also access your lock by logging int...

Z-Wave Compatibility for Yale Smart Lock

This article provides information on Z-Wave compatibility as well as where to find the 5-digit Device Specific Key (DSK) on your Yale Smart Lock. Yale is...

What Deadbolts are Compatible with Yale Smart Lock Pro?

We have tested the Yale Smart Lock Pro on many different types of single cylinder deadbolts. Below is a list of deadbolts that we have tested that are comp...

What Do the Lights on My View Chime Indicate?

The Yale View Chime displays a white light on its face. Select the light activity below for more information on its meaning. Solid White Light Pulsing...

Where Can I Find Installation Manuals for YRL Previous Generation?

This page contains links to installation manuals forYale keypad locks. Select the applicable link below to find installation instructions for your product:...

Yale Keypad Locks FAQs

This article provides answers to some frequently asked questions about Yale keypad locks. Installation The following are frequently asked questions ab...

Yale Assure Lock with Bluetooth FAQs

This article provides answers to some frequently asked questions about Yale Assure Lock with Bluetooth. How secure is my Assure Lock with Bluetooth? Ya...

Look Door Viewer FAQs

This article contains answers to some frequently asked questions about Look Door Viewer. Do the monitor and camera need to be installed close together?...

Bluetooth Module FAQ

This article provides answers to some frequently asked questions about the Yale Bluetooth Module upgrade kit. What is the Wi-Fi and Bluetooth Upgrade Kit...

Yale Smart Lock Pro FAQ

This article provides answers to some commonly asked questions about the Yale Smart Lock. The information below is relevant to every generation Yale Smart...