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Look Door Viewer

Look Door Viewer Troubleshooting

This article provides troubleshooting steps if you encounter issues with the Look Door Viewer Troubleshooting Guide. Review the list of symptoms for guidan...

Other

Troubleshooting Home App and Yale Smart Lock

Yale Smart Lock HomeKit Enabled supports using the Home app in iOS 11 and above. This article contains troubleshooting tips for issues you may experience w...

Smart Lock Troubleshooting

General Frequently Asked Questions What Phones are Compatible with Yale? How Do I Enter My Home and/or Disable Access if My Phone is Lost or Stolen?...

Yale Smart Lock Factory Reset - Not Current Owner

I need to reset a previously-owned device Previously-Owned Yale Smart Locks need to be factory reset before they can be set up by a new owner. If you tr...

How to Change the Batteries in Your Lock

This article provides instructions for replacing the batteries locks with the Yale Access Upgrade Kit and Yale Smart Lock Pro. Yale Access Upgrade Locks...

How to Optimize Motion Detection on Your Yale View Doorbell Camera

Your Yale View Doorbell Cam has the ability to detect and notify you of motion activity at your door by using a Passive Infrared (PIR) sensor to detect hea...

Troubleshooting the Light on Your Yale View Doorbell Cam

There are two lights on the Yale View: The Button Light and the Diagnostic Light. Information on the meaning of specific light behaviors is included below:...

How to Improve Your Wi-Fi Signal - Yale View

Doorbells are generally located on the exterior wall of most homes meaning there are typically thick walls and/or a door between the doorbell and Wi-Fi rou...

How to Change the Batteries in Your Lock

This article provides instructions for replacing the batteries in locks with Smart Modules and the Yale Smart Lock Pro. Locks with a Smart Module Yale...