This article provides answers to some commonly asked questions about the Yale Smart Lock. The information below is relevant to every generation Yale Smart Lock.
How much space is needed to install the Yale Smart Lock Pro?
While the width of the Yale Smart Lock Pro is 3.4”", additional clearance is needed to allow the wing latches to fully extend and enable the lock to be properly secured on the mounting plate, which is needed for a proper installation. This article provides details about the full clearance needed to install Yale Smart Locks.
Can I use anti-bacterial wipes or spray to disinfect my Yale Smart Lock Pro?
What is the Expected Smart Lock Battery Life?
When Yale is installed correctly on a door that is easily operated (no need to push, pull, or lift your door), and your deadbolt is not "sticky", battery life should be up to 6 months.
How will I know if the batteries in my Yale Smart Lock Pro need to be replaced?
Once a lock’s batteries reach 25% capacity, a low-battery notification appears on your phone’s unlock screen. You may wish to replace the batteries when you see this notification. If you don’t replace the batteries at this time, you will begin receiving daily emails and push notifications as the batteries approach the end of their life.
If you receive battery alerts even after you have changed the batteries in your smart lock, this article provides troubleshooting.
How do I change the Lock sound?
It is not possible to change the sounds the smart lock makes. If you would prefer your lock makes no noise, you can turn the sound off in the Yale Access App:
- Open the Yale Access App
- Go to Lock Settings
- Toggle Lock Sounds OFF
You must be within Bluetooth range of the lock to modify this setting.
What do I do if lock sounds are enabled and the lock stops making sounds?
If lock sounds are enabled in the Settings menu, but the lock won’t make sounds, rebooting the device may help. To reboot the lock, remove one battery and replace it. In most cases, the lock sounds will return after taking this action.
Is the Yale Smart Lock Pro Weatherproof?
The Yale Smart Lock Pro has been tested in all types of extreme weather cases; however, it is not designed to be weatherproof, and is not intended for outdoor use. Please review the following specifications for details:
Environmental Specifications:
- Operating Temperatures: 32-104F (0 to 40C)
- Storage Temperatures: -4 to 158F (-20 to 70C)
- Operating Humidity: 10 to 85% Non condensing
- Storage Humidity: 5 to 90%
What do I do if the App says the lock is unlocked when it's actually locked?
If the Yale Access App shows that your lock is locked when it's really unlocked (and vice versa), chances are it needs to be recalibrated. Follow steps outlined in this article to recalibrate your lock.
PLEASE NOTE: Incorrect lock status may also happen if the lock is laying on a flat surface.
What do I do if my guest does not receive the invite I sent?
If you sent an invite to your lock and your guest does not receive it, there may be an issue with the contact information you sent it to. Double check that the number you sent the invitation to is the correct number. If the invite was sent to an incorrect number, go into the Yale Access App and delete and resend the invite ensuring that the phone number is correct.
What do I do if my guest received the SMS invitation, but my key does not appear in their keychain?
If your guest received and SMS invitation from you, but after setting up their account they do not see your key in their keychain, there may be an inconsistency between the number you sent the invite to and the number the guest created their account with. If this happens, ensure that the numbers match by cross-referencing the number you sent the invite to with the one on the new account. If the numbers do not match, delete the invitation and resend it to the number in their account. The Guest should find the key in the keychain after completing this step.
Is Yale compatible with double-cylinder deadbolts?
The Yale Smart Lock Pro is only compatible with single-cylinder deadbolts at this time. An easy way to tell if you have a double-cylinder deadbolt is if you can use a physical key to unlock your door from both sides. Visit the deadbolt compatibility article for a comprehensive list of compatible deadbolts. The visual below is a good starting point for verifying deadbolt compatibility:
How many properties and devices can I have attached to my account?
Technically, there is no limit to the number of properties on one Yale Account. If you have multiple properties, you can create keys for all of them in your Yale Access App. Each property added will extend the list of keys in your keychain and you will need to scroll to access them. Similarly, there is no limit to the number of devices that you can add to a property.
How many Yale Wi-Fi bridges do I need if I have more than one Yale Smart Lock Pro?
The ratio of Yale Smart Lock to Yale Wi-Fi bridge is 1:1.
For example, if you have a home with 3 Yale Smart Locks, you will also need 3 Yale Wi-Fi bridges.
How many guests can I have on my Smart Lock?
Currently, there is no limit to the number of guests associated with one lock.
How do I delete someone from my Lock?
If you need to delete another person from your lock, open the Yale Access App and select the Key from the Keychain and then the applicable lock if there are multiple locks. Select the Guest List and then select the user. On the Guest Access screen, select REMOVE USER to remove them from the lock.
How do I delete another House Owner from my House?
If you need to delete a House Owner, open the Yale Access App and select the home from your Keychain. Go to the House Settings menu by selecting the Gear icon from the bottom. Select Edit House Owners from the Management menu, then uncheck the box beside the Owner you would like to remove.
PLEASE NOTE: Even though the checkbox is de-selected, the user will continue to appear in the list since they were a previous House Owner; however, once the checkbox has been de-selected, the user will no longer have House Owner privileges.