This article can help you get your Yale Connect Wi-Fi Bridge back online. First, it is important to figure out why your Yale Connect Wi-Fi Bridge is offline. In order to troubleshoot this issue, you need to be in the same location as the Yale Connect Wi-Fi Bridge and be an Owner of the lock associated with that Yale Connect Wi-Fi Bridge.
Your Yale Connect Wi-Fi Bridge may be offline due to an Internet connectivity issue. Inspect your Wi-Fi connection to ensure that your Internet is working. If you’ve checked your connection and the Internet is working, try the following to reboot your Yale Connect Wi-Fi Bridge:
- Unplug the device from the outlet.
- Plug the Yale Connect Wi-Fi Bridge back into the outlet
- Hold the reset button for 5 seconds, and release.
The Yale Connect Wi-Fi Bridge LED indicator should display the following:
No Light (a few seconds) → Yale Connect Wi-Fi Bridge is now pulsating green slowly.
If after rebooting, the Yale Connect Wi-Fi Bridge flashes green rapidly, the reset failed and the Yale Connect Wi-Fi Bridge is attempting to reconnect to the last Wi-Fi setup. Try the reboot steps a second time, but hold the button down for 7 seconds.
If this doesn’t work, disconnect and reinstall the Yale Connect Wi-Fi Bridge using the Yale Access App:
- Open your Yale App and go to the Setting's menu (gear symbol).
- Select the Yale Connect Wi-Fi Bridge from the devices listed then select Disconnect Device from the menu options.
- On the following screen, select DISCONNECT.
This completes the steps to disconnect your device. You can re-install Yale Connect Wi-Fi Bridge following the steps outlined in this article.
If the Yale Connect Wi-Fi Bridge stops displaying light activity, try unplugging it and plugging it back into a different outlet. If after 10 seconds the unit does not display any light activity, please contact Customer Support: Support@YaleLock.com
If the Yale Connect Wi-Fi Bridge is displaying light activity not outlined in this article, please see Troubleshooting the LED Indicator on the Yale Connect Wi-Fi Bridge.