This articles provides answers to frequently asked questions about the Yale Connect Wi-Fi bridge.
What is Yale Connect Wi-Fi Bridge?
Yale Connect Wi-Fi Bridge is an accessory that seamlessly combines with Yale Smart Lock to offer an intelligent, secure way to lock or unlock your door when you're away from home.
How does Yale Connect Wi-Fi Bridge work?
Yale Connect Wi-Fi Bridge plugs into any power outlet near your Yale Smart Lock and uses your home's Wi-Fi and Internet connection to control your Yale Smart Lock. With Yale Connect Wi-Fi Bridge, you can unlock or lock your door for guests, check your lock's status and receive instant notifications from anywhere through the Yale app.
Do I need to own a Yale Smart Lock to enjoy Yale Connect Wi-Fi Bridge?
Yes. Yale Connect Wi-Fi Bridge was designed to work with Yale Smart Lock.
Can I add a Yale Connect Wi-Fi Bridge to a Lock after the lock is already set up?
Yes. Yale Connect Wi-Fi Bridge requires an active Yale Smart Lock for initial setup. If you have been accessing your Yale Smart Lock via Bluetooth only and would like to access it from a remote location, you will need to set up a Yale Wi-Fi bridge.
How many Yale Smart Locks can one Yale Connect Wi-Fi Bridge device control?
To optimize Yale Connect Wi-Fi Bridge's always-on connection, one Yale Connect Wi-Fi Bridge is currently needed for each Yale Smart Lock.
What types of WiFi networks does Yale Connect Wi-Fi Bridge Wi-Fi Bridge support?
Yale Connect Wi-Fi Bridge Wi-Fi Bridge supports 802.11b/g/n (2.4 GHz) Wi-Fi networks.
What should I do if my Yale Connect Wi-Fi Bridge goes offline?
If your Yale Connect Wi-Fi Bridge has fallen offline, visit this article for information and troubleshooting steps.
What does Unknown Error mean?
If you receive an Unknown error from your Yale Connect Wi-Fi Bridge, it means the bridge is offline. Verify that BLE connection is good by following the steps in this article.
How do I perform a hard reset on my Yale Connect Wi-Fi Bridge?
A hard reset technically returns Connect to its factory settings by putting it back into setup mode. To perform a hard reset on your Connect, leave the device plugged in and hold the reset button down for 5 seconds, then let go. You should see a pulsating green light, which indicates that the device is back in set up mode. If you want to set up your Connect again, follow these set up instructions.
If the Connect flashes green rapidly, the reset failed and the Connect is attempting to reconnect to the last Wi-Fi setup. Try the reboot steps a second time and hold the button down for 7 seconds.
How close does my Yale Connect Wi-Fi Bridge need to be to my Yale Smart Lock to work best?
Yale Connect Wi-Fi Bridge should be installed within 30 feet (9 meters) of your Yale Smart Lock, but we recommend within 15 feet (4.5 meters) for optimal performance and reliability.
What power range does Yale Connect Wi-Fi Bridge support?
Yale Connect Wi-Fi Bridge supports 100-240V ~ 50-60Hz 0.1A.
In the event of a power outage, does Yale Connect Wi-Fi Bridge have a back-up power source?
Yale Connect Wi-Fi Bridge does not have a back-up power source. In the event of a power outage, you will only be able to access your lock over Bluetooth, but remote access will be unavailable.
Where can I find information about the light status on my Yale Connect Wi-Fi Bridge?
Your Yale Connect Wi-Fi Bridge displays its current status through an LED indicator light on the front of the device. This article will help you determine the status displayed by the LED indicator and provide troubleshooting steps that can be taken to improve functionality.
Where can I find information about troubleshooting my Wi-Fi and Bluetooth signals?
Visit this article to find information to help you troubleshoot your Yale Connect's Wi-Fi and Bluetooth signals.