This article provides troubleshooting steps if you encounter issues with the Yale Assure Lock Touchscreen. Review the list of symptoms for guidance.
Symptom | Suggested Action |
Lock does not respond – door is open and accessible. | Touchscreen becomes active when pressed w/whole hand. Use a larger area of the hand or fingers and verify contact with at least 3 areas. If touchscreen numbers are visible, check to see if they respond when pressed. Check batteries are installed and oriented correctly (polarity) in the battery case. Check batteries are in good condition; replace batteries* if discharged. Check to see if touchscreen harness is fully connected and not pinched. |
Lock does not respond – door is locked and inaccessible. | Batteries may be completely discharged. Use mechanical key to gain entry and replace batteries*. |
Unit is on for a while then shows no reaction. Lights dim. | Batteries do not have enough power. Replace batteries*. |
Unit chimes to indicate code acceptance, but the door will not open. | Check the door gaps for any foreign objects between door and frame. Check that the wire harness is firmly connected to the PCB. |
Unit operates to allow access, but will not automatically re-lock. | Check to see if Auto Re-lock Mode is enabled. Disable Auto Re-lock Mode to lock the door (automatically). If low battery indicator is lit (see below), change batteries *. |
Entry codes will not register. | Entry codes must consist of 4 to 8 digits to register. The same code cannot be used for multiple users. Registration/management of codes is set by the entry authority of the Master Code, which is set first. Contact the Master user. User codes must be entered within 5 seconds (while touchscreen is active) or the process will have to be restarted. Check or gear keys cannot be used as part of the code. |
Upon entering a code entry and pressing key, the unit displays " invalid code" error or lock times out without responding. | Lockout Mode is enabled Only the Master can enable/disable Lockout Mode. Contact the Master user. |
Upon entering a code entry and pressing the key, the red padlock icon appears and there are different tones. | Check to see if the lock is set to Lockout Mode. Setting/managing Lockout Mode is done through Master Code only. Contact the Master user |
The unit operates, but it makes no sound. | Check to see if Silent Mode is enabled (see Feature #4). |
The unit responds "Low Battery" | This is the alert to replace the batteries. Replace all four (4) batteries* with new AA Alkaline batteries. |
Upon entering a code entry and pressing the key, the unit responds " Wrong number of digits". | The digits entered were incorrect or incomplete. Re-enter the correct code followed by the check key. |
* When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface ( ); it is recommended to verify correct date and time UI particularly those locks operating under Daylight Saving Time ( ). DST Lock does not respond – door is locked and inaccessible. Unit is on for a while then shows no reaction. Lights dim.
** Network Module locks only