Yale Smart Lock HomeKit Enabled supports using the Home app in iOS 11 and above. This article contains troubleshooting tips for issues you may experience when using the Home App with your Smart Lock.

PLEASE NOTE: HomeKit must be configured in the Yale App before setting it up in the Home app. Please sequence setup as follows:

1. First, set up the Yale Smart Lock in the Yale App
2. Second, configure HomeKit in the Yale App
3. Third, set up the Smart Lock in Home app

Your Yale Smart Lock needs to be set up from within the Yale iOS app. If you need assistance with this, the article Setting up your Yale Smart Lock HomeKit Enabled article may help. You can set up your Yale Smart Lock in the Home app first, but you will still need to download and install the Yale iOS App to complete setup and operate your lock.

General Troubleshooting Steps

Many HomeKit-related issues are resolved by performing the troubleshooting steps listed below:

Make sure the software on all of your devices is up to date:

• Yale Smart Lock firmware (3.0.29 or higher)
• iPhone operating system (11.1.1 or higher)
• Yale iOS app (9.7.0 or higher)

Stand near your Smart Lock and open the Yale App on your phone. Check that you can lock and unlock your door using the app. If HomeKit was set up recently, you may see a prompt that confirms HomeKit access is activated.

Force quit the Yale App and reopen it.

Power-cycle your iPhone by turning it off and then back on again.

Try operating the lock using the Yale App on another iOS device.

Specific issues:

Activity Feed is not updating

If the Activity Feed in the Yale App does not update but updates do happen in the Home app, it is likely that there is no Yale Wi-Fi Bridge in place. This means the Activity Feed within the Yale App only updates when an Owner uses the Yale App to access the lock.

Error Code 4097

Error code 4097 is a setup error indicating that the setup process was unsuccessful. You may receive this error if you have Connected by Yale. If you receive this error, try the setup steps again.

The Home App shows “Not Supported” after firmware update

1. Restart your iPhone.
2. Disconnect and reconnect HomeKit in the Yale App, then:

• Open the Yale App
• Tap the gear icon from the Lock Circle Screen, then choose “Home Settings”
• At the bottom of the Home Settings screen, tap Disconnect

PLEASE NOTE: Other users may need to connect to the lock again before they can use HomeKit

Home App shows "No Response" from my Yale Smart Lock

Check that all 4 of the device’s batteries are properly seated with the positive (+) ends facing up. Ensure that either: 1) The phone is within Bluetooth range of the lock, or 2) Remote access is correctly set up. 

For more information about setting up remote access using HomeKit, see Automate and remotely access your HomeKit accessories.

The Home App keeps sending me notifications about my lock

Make sure your iOS device is up to date.

• iOS version should be 11.1.1 or higher.

The Apple Watch Home App shows “Not Supported”

Check to see that you can successfully operate your Yale Smart Lock using the Home app on your iPhone. If you are unable to do so, try the troubleshooting steps listed earlier in this article before attempting to resolve Apple Watch connectivity. If the troubleshooting above does not work:

1. Restart both your iPhone and Apple Watch.
2. Make sure your software is up to date on both devices.

• iPhone operating system (11.1.1 or higher)
• Apple Watch operating system (3.1 or higher)