This article includes steps to register your Smart Module. A Smart Module can be registered on a lock with or without a keypad.
How to Register the Module on a Keypad Lock:
If you are installing the module on a lock with a keypad or touchscreen, enter the Programming Menu on the host lock, and:
- Enter the Master Entry Code followed by the Gear symbol
- Select the number 7 followed by the Gear symbol
- Exit the menu by selecting the red back arrow. Conversely, you can wait for the menu to time out to exit the menu.
I Don't See the Number 7
If the number 7 does not appear on they keypad or touchscreen, it is likely due to one of the issues below. Review the related troubleshooting for help:
Master Entry Code Not Set
A Master Entry Code is required at the end of your lock’s physical installation. If a Master Entry Code is not set, you will not be able to continue setup. Review steps to set a Master Entry Code here:
- Press or select the Gear key in the lower right hand corner of the keypad
- Press or select '1' then the Gear key
- Enter a 4-8 digit Master Entry Code
- Press or select the Gear key to complete steps
PLEASE NOTE: It is important to use a code that you will remember for programming and troubleshooting of the lock. It is best to use a separate code to lock and unlock your lever.
Module Not Properly Seated
If you do not see the number 7, the Module may not be seated properly in the lock. Follow the steps below to seat the module:
- Remove a battery, wait 10 seconds for the lock to properly shut down
- Remove and re-insert the module properly
- Replace the battery and listen to the lock startup sound.
Incompatible Lock
Check the model number to see if your lock is compatible. In most cases, you can find the model number on the inside of the lock's battery cover.
Factory Reset
If none of the above troubleshooting works, you may need to reset the lock to its factory settings. You can find the factory reset method for each lock on the lock manufacturer’s website.
PLEASE NOTE: If a lock is factory reset, all existing settings and entry codes on the lock are erased.
How to Register the Module on a Lock with no Keypad:
When prompted to register your lock in the setup flow:
- Locate the enrollment button, underneath the battery cover and next to the thumbturn (see image).
- Press and release the enrollment button after two seconds
The lock is now registered. Complete set up in the App.
