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Yale Smart Keypad FAQ

This article covers the steps needed to install your Smart Keypad and set it up in the Yale Access App. You may be prompted to update the firmware on your lock before setup begins. Additional information about Firmware updates is available here.

Set up in the App

Set up Keypad with the Yale Access App.

PLEASE NOTE: It may be best to setup your Smart Keypad in the Yale Access App before physically installing the device as the serial number and QR code located on the back of the device are needed for in-App setup. These are also located on the packaging if needed.

Select the button below for step-by-step instructions to set up your Smart Keypad in the Yale Access App:



Keypad Installation

What's In The Box

  • Smart Keypad
  • 2 AAA Batteries
  • Adhesive Strip
  • 2 Screws
  • 2 Anchors

What You’ll Need

  • Drill with Drill Bit Set
  • Ballpoint Pen/Pencil
  • Phillips Screwdriver


Determine Desired Placement

If installing this on a Yale Smart Delivery Box, we recommend installing on the top of the lid, on the bevel. See image:

Step 1.Remove the keypad’s back panel.

Depress the tab on the back of the keypad to remove the back panel.


Step 2. Mark holes on mounting surface for drilling.

Use your level to position the back panel on the mounting surface. Take your ballpoint pen or one of the included screws and poke it firmly through the center of each of the two rubber feet. Then mark the holes. Do not drill through the rubber feet.


Step 3. Drill the holes.

Use the drill bit size and type indicated in the drill bit chart. Drill holes in the two spots you marked with your pen.


Step 4. Add adhesive to the back of the keypad.

Peel off one side of the adhesive covering. Carefully place the adhesive on the rear side of the back panel.


Step 5. Attach back panel to the mounting surface.

Firmly affix the back panel to the mounting surface using the adhesive.Then take the two screws and screw them onto the mounting surface through the holes you created in the back panel.


Step 6. Attach keypad to the back panel.

Remove the battery tab from the inside of the keypad. Hook the top of the keypad onto the top of the back panel, rocking it down to the bottom until you hear a click.

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