In order to complete these actions, you need to be within Bluetooth range of your keypad, and have your phone with the Yale Access App downloaded. PLEASE NOTE: You need to be an Owner of the product (i.e. Yale Access enabled Smart devices like Smart Locks)) associated with the Keypad to put the device in setup mode.
Follow these steps to put your Keypad into setup mode:
- Open the Yale Access App and go to House Settings
- Select the Yale Smart Keypad to enter Keypad Settings
- Select Disconnect Keypad and then the blue DISCONNECT button
The actions above prompt the Yale Access App to send a reset code to your phone. Once you receive the reset code, push the logo button on the Smart Keypad. The app will ask whether the Keypad is slowly pulsating red. Select Yes or No depending on what’s happening. If the Yale Smart Keypad is pulsating red proceed with in-app setup instructions on your phone. If not, repeat the steps above to place the keypad in setup mode again.
If you tried the steps above and the device does not begin to slowly pulsate red, try removing and reinserting a battery, and then re-entering the reset code. If the device still doesn't begin pulsating red, please reach out to your regional Customer Support office.
If you are unable to find the keypad in your Yale Access App, you may need to set it up again. Go to the Keypad Installation Guide and follow the steps under the "Set up in the App" section.