Lock does not respond – door is open and accessible.

Touchscreen becomes active when pressed w/whole hand. Use a larger area of the hand or fingers and verify contact with at least 3 areas. If touchscreen numbers are visible, check to see if they respond when pressed. 

Check batteries are installed and oriented correctly (polarity) in the battery case. 

Check batteries are in good condition; replace batteries if discharged. 

Check to see if touchscreen cable is fully connected and not pinched.

Lock does not respond – door is locked and inaccessible.

Batteries may be completely discharged. Apply 9V battery to terminals on the touchscreen for emergency power jump option.

Unit is on for a while then shows no reaction. Lights dim.

Batteries do not have enough power. Replace batteries.

Unit chimes to indicate code acceptance, but the door will not open.

Check to see if there is another locking device on the door (i.e.: deadbolt). 

Check the door gaps for any foreign objects between door and frame. 

Check that the motor cable is firmly connected into the PC board marked "MOTOR".

Unit operates to allow access, but will not automatically re-lock.

Check to see if Auto Re-lock Mode is enabled. If low battery indicator is lit (see below), change batteries.

PIN codes will not register.

PIN codes must consist of 4 to 8 digits to register.

The same PIN code cannot be used for multiple users.

Registration/management of codes is set by the PIN authority of the Master Code, which is set first. 

Contact the Master user. User codes must be entered within 20 seconds (while touchscreen is active) or the process will have to be restarted.

Checkmark and gear keys cannot be used as part of the code.

Upon entering a code PIN and pressing the checkmark key, the unit displays "invalid code" error or lock times out without responding.

Check to see if All Code Lockout Mode is enabled. Only the Master can enable/disable All Code Lockout Mode. Contact the Master user.

Upon entering a code PIN and pressing the checkmark key, the red padlock icon appears and there are different tones.

Check to see if the lock is set to All Code Lockout Mode. Setting/managing All Code Lockout Mode is done through Master Code only. Contact the Master user.

The unit operates, but it makes no sound.

Check to see if Volume is set to Silent.

The unit responds "Low Battery"

This is the alert to replace the batteries. Replace all four (4) batteries with new Alkaline batteries.

Upon entering a PIN code and pressing the checkmark key, the unit responds “Wrong number of digits”.

The digits entered were incorrect or incomplete. Re-enter 4-8 digits followed by the checkmark key.

Lock will not enter privacy mode.

Check to see if enabled. Make sure door gap is correct. Hold the privacy button longer.