This article provides troubleshooting steps if you encounter issues with the Look Door Viewer Troubleshooting Guide. Review the list of symptoms for guidance.
Symptom | Suggested Action |
Screen doesn’t turn on or is fuzzy. | Check cable connection. |
Unit doesn’t power up. | Recharge battery pack. |
Not receiving Images/Video. | Confirm SD card is installed. |
Device LED is flashing blue and red. | Device is in Wi-Fi Direct mode - Configure with app. |
Device is flashing red and pink after doorbell or motion. | Re-configure network settings or check Wi-Fi signal strength. |
Cannot reset device or enter Wi-Fi Direct mode. | Press doorbell or inside screen power key prior to pressing and holding reset button for 5 seconds. |
Images are dark. | In Look App, go to Camera and edit camera settings. Increasing brightness can resolve dark images for some environments. |