Bolt will not extend and lock jam alarm occurs

a. Confirm manual operation. 

b. Enter your Master PIN code. 

c. With the bolt retracted, press menu Option 3 for Advanced Lock Settings. 

d. Press Option 5 to rehand the lock. 

e. Test the operation; locking the door via the keypad.

Door is binding

a. Check that door and frame are properly aligned and door is free swinging. 

b. Check hinges: They should not be loose or have excessive wear on knuckles.

Bolt will not deadlock

a. Check for sufficient clearance of the bolt within the strike-side jamb. Correct this by increasing the depth of the pocket for the bolt. 

b. Check for misalignment of bolt and/or strike which may be preventing bolt from properly entering the strike. With the door open, extend and retract the bolt; if it is smooth, check the strike alignment.

Bolt does not extend or retract smoothly

a. Bolt and strike are misaligned, see above. 

b. Check the backset of door relative to adjustments already made to bolt. 

c. Verify proper door preparation and re-bore holes that are too small or misaligned. 

d. Verify touchscreen wire harness is routed properly. 

e. Verify bolt is installed with correct side up.

Keypad numerics are scrolling

Remove interior lock and check to ensure that the wire harness is routed properly.