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Yale Smart Lock Pro

Troubleshooting

Schlage screws are not long enough

The screws accompanying the Schlage B560 are not long enough to work with the mounting plate. If you run into this issue while installing your Yale Smart L...

Lock Not Operating by App, But Works Manually by Hand

If you are having issues operating your Yale Smart Lock Pro using the Yale Access App, this article provides possible scenarios and troubleshooting steps....

Mechanical Issues

Installation errors can lead to mechanical issues over time. This article provides troubleshooting steps that should resolve most mechanical issues. Ov...

Smart Lock Needs Recalibration

The Yale Smart Lock Pro must be calibrated properly for optimal performance. During the initial setup, follow the steps to ensure the lock is calibrated ac...

Entry Code Fails to Unlock the Door

This article provides help if you are having issues unlocking your Yale Smart Lock Pro using your Yale Smart Keypad. If you are unable to find your Keypad...