This article provides answers to frequently asked questions about B1L and T1L Locks.
Do these lock meet industry standards?
The B1L have been engineered, utilizing proven technology, to meet strict ANSI/BHMA Grade 2 standards.
My door is jamming or my deadbolt isn’t properly extending. What should I do?
We partnered with Leslie Segrete, co-host of the Money Pit and designer on TLC’s Trading Spaces, to help you with a common smart lock issue. Sometimes, a misaligned door can make it seem like your deadlock is malfunctioning and losing battery faster than usual. Learn how to fix your door’s alignment with our simple, easy DIY steps and tips, and get your Yale smart lock working properly!
What are the dimensions?
The dimensions are as follows:
Exterior: 15/16" x 2 3/4" x 5 1/8"
Interior: 2 1/8" x 3" x 6 7/8"
My face bore hole is smaller than 2-⅛”. What should I do?
If your bore hole is too small, you can buy a jig, like this one to increase the hole size.
Does it matter if my door is left or right handed?
“Yale Real Living” Keypad Deadbolts are designed to fit both right-handed and left-handed doors and will electronically set the correct handing during the initial set-up process. For instructions on how to change the handing of the lock, please refer to the Programming/Operating Instructions.
Do the locks come with preset codes?
No, when you install the lock you will be required to set your own “Master Code.” This will be used for all future programming; keep this code in a safe and secret space.
How many codes can be stored in my B1L or T1L Lock?
12 codes or 250 with the Z-Wave versions.
What if I forget my Master code?
If you have lost your master code it’s best to reset your lock back to factory settings.
Refer to the Programming/Operating Instructions for complete details or view the programming video.
What if my batteries die?
Normally your lock will give you notifications up to one month in advance of your lock losing all battery charge. If you are in a situation where your batteries completely die, there are two metal posts on the bottom of your keypad, simply press 9V battery prongs against these posts and your keypad will light up, giving you temporary access.
How do I replace the batteries?
Using a screwdriver, remove the battery cover. Remove the 4 AA batteries and insert 4 new AA batteries. Reinstall the black battery cover bottom first.
Why are my batteries draining so quickly?
There may be a few reasons why your batteries are draining faster than expected.
First, check to make sure the white cable on the inside of the lock is securely fastened. To do this, you will need to remove the battery cover from your lock, remove the 4 AA batteries and then unscrew the three small black screws (two in the battery compartment, one at the base of the lock interior) and dismantle the interior side of the lock. The white cable connecter has two ridges that should be facing outwards and the cable connecter should snugly fit into the adapter located on the interior side of the lock. This video can help:
Another reason why your battery may be draining could be that, if you’re using a smart home hub (i.e. Samsung SmartThings, Wink, etc), your hub may be too far away from your door. If you continue to see issues, please contact support@yalelock.com.
What is the warranty?
- Electronic Warranty – 1 Year
- Mechanical Warranty – Limited Lifetime
- Finish Warranty – Limited Lifetime