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Assure Lock FAQ

This article provides answers to some frequently asked questions about Yale Assure Locks.

My door is jamming or my deadbolt isn't extending properly. How can I fix the issue of a misaligned door?

We partnered with Leslie Segrete, co-host of the Money Pit and designer on TLC’s Trading Spaces, to help you with a common smart lock issue. Sometimes, a misaligned door can make it seem like your deadlock is malfunctioning and losing battery faster than usual. Learn how to fix your door’s alignment with our simple, easy DIY steps and tips, and get your Yale smart lock working properly! Watch the video (below) for more information:

My lock came with long and short strike plate screws - what ones should I use?

You should use the longest strike screws you can on your opening. Long screws help provide more stability to the strike plate, which helps make your door more secure against impact events.

PLEASE NOTE – long screws may not work on every door, such as doors with sidelights. Please make sure long strike screws will not go all the way through your frame into glass/molding/etc.

Is my door compatible?

Visit the compatibility page to find out if your door is compatible with Assure Locks.

What are the dimensions?

Dimensions for the Yale Assure series are as follows:

YRD216 Exterior: 1 3/8" x 2 3/4" x 6 1/16"
Interior: 3 3/4" x 3 1/8" x 6 3/4"

YRD226 Exterior: 1 3/8" x 2 3/4" x 6 1/16"
Interior: 3 3/4" x 3 1/8" x 6 3/4"

YRD256 Exterior: 11/16" x 2-9/16" x 3=9/16"
Interior: 3 3/4" x 3 1/8" x 6 3/4"

How do I change my bolt from 2-3/8" to 2-3/4"?

If you need to adjust the latch on your deadbolt, the video below provides steps:

What security, safety, and environmental tests are performed on Assure Lock?

Assure Lock have been engineered, utilizing proven technology, to meet strict ANSI/BHMA Grade 2 standards.

Do Assure Locks fit standard residential doors?

Assure Locks are designed to fit most standard doors. In most cases, Assure Locks can be installed in under 30 minutes using only a screwdriver; no additional holes need to be drilled into the door. Assure locks can be installed on door 1 3/4" - 2 1/4", with a bore hole of 2 1/8" and a backset of 2 3/8" or 2 3/4" thick. If the door has not already been prepped for a deadbolt lock, please go to www.yalehome.com and download the proper template to prepare the door.

Does it matter if the door is left-handed or right-handed?

Assure locks are designed to fit both right-handed and left-handed doors and will electronically set the correct handing during the initial set-up process. For instructions on how to change the handing of the lock, please refer to the Programming/Operating Instructions.

Can an Assure Lock be re-keyed to match existing keys?

Yes, Assure Locks can be re-keyed to match existing keys, providing “One-Key Convenience.”

Do Assure locks come with pre-set programming codes?

No, when you install the lock you will be required to set your own “Master Code.” This will be used for all future programming; keep this code in a safe and secret space.

How many codes can be stored on Assure locks?

Assure Locks can hold up to 250 user codes with a compatible radio module installed or 25 user codes without a module.

Can all of the user codes and the programming code be changed in the lock to ensure previous owners do not have access to the house?

Assure locks have advanced features that provide the option of changing all of the entry codes for maximum security. To change all entry codes, including the programming code, follow these steps:

  1. Change the programming code
  2. Delete ALL user codes
  3. Add NEW user codes

Refer to the Programming/Operating Instructions for complete details or view the programming video.

What if I do not know my master entry code?

If you have lost your master code it’s best to reset your lock back to factory settings.

Refer to the Factory Reset instructions for steps.

Which Yale locks work with voice assistants? (Amazon Alexa, Google Assistant, Siri)

All Assure Locks with the Wi-Fi and Bluetooth Upgrade Kit, work with all three voice assistants.

Assure locks using a HomeKit Smart Module will work with Siri.

Assure Locks with a Z-Wave Plus Smart Home Module are compatible with Amazon Alexa enabled products via a compatible Smart Home Hub. Compatible hubs include, but are not limited to, Samsung SmartThings and Wink.

Assure Locks with a ZigBee Smart Home Module are directly compatible with the new Amazon Echo Plus. No additional Hub is required.

How are Z-Wave Plus 500 Series Modules (AYR202-ZW) different then Z-Wave 300 Modules (AYR200-ZW)?

Lock firmware is now upgradeable via over-the-air with Z-Wave Plus 500 Network Modules and Assure Locks New ability to delete all entry codes at one time from keypad menu with Z-Wave Plus 500 Network Modules and Assure Locks Two new alarms (Disabled user entry code entered at the door & alarm when valid user entry code is entered outside of schedule) with Z-Wave Plus 500 Network Modules and Assure Locks Enhanced scheduling capabilities with Z-Wave Plus 500 Network Modules and Assure Locks Encryption between module and the lock with Z-Wave Plus 500 Network Modules and Assure Locks Lock Compatibility:

Yale Deadbolts

  • Z-Wave 300 Series Network Modules work with: YRD210 ; YRD220 ; YRD240
  • Z-Wave Plus 500 Series Network Modules Work with: Assure Locks YRD216 ; YRD226 ; YRD246 ; YRD256 ; YRD416 ; YRD426 ; YRD446

Yale Lever Locks

  • Z-Wave 300 Series Network Modules work with YRL210 ; YRL220
  • Z-Wave Plus 500 Series Network Modules work with Assure Locks ; YRL216 ; YRL226

System Compatibility

  • Will a Yale lock with a Z-Wave 300 Series Module work with a Z-Wave 500 Plus controller? YES
  • Will a Yale lock with a Z-Wave 300 Series Module work with a Z-Wave 300 controller? YES
  • Will a Yale lock with a Z-Wave Plus 500 Series Module work on a Z-Wave 300 controller? YES
  • Will a Yale lock with a Z-Wave Plus 500 Series Module work on a Z-Wave 500 Plus controller? YES
  • Will a Z-Wave 300 Series Module work in a Yale Z-Wave 300 Series product (i.e. YRD210, 220, 240)? YES
  • Will a Z-Wave 500 Plus Series Module work in a Yale Z-Wave 300 Series product (i.e. YRD210, 220, 240)? NO
  • Will a Z-Wave 300 Series Module work in a Yale Z-Wave 500 Plus Series product (i.e. Assure Lock or nexTouch)? NO
  • Will a Z-Wave Plus 500 Series Module work in a Yale Z-Wave Plus 500 Series product (i.e. Assure or nexTouch)? YES

How do I connect my Yale lock to Amazon Alexa?

Using your Yale lock with requires one of the following set-ups:

Yale lock with Z-Wave or ZigBee + SmartThings Hub and SmartThings App + Alexa enabled device (i.e. Echo, Dot or Tap)
  • Click here for instructions for setting up your Yale lock to Amazon Alexa via SmartThings.
Yale lock with Z-Wave + Wink Hub and Wink App + Alexa enabled device (i.e. Echo, Dot or Tap)
  • Click here for instructions for setting up your Yale lock to Amazon Alexa via Wink.

How do I change the lock batteries?

Using a Phillips head screwdriver, loosen the screw located at the top of the interior battery cover. Remove the battery cover. Remove the 4 AA batteries and insert 4 new AA batteries. Reinstall the black battery cover and tighten using the small black screw.

Why are my batteries draining quickly?

There may be a few reasons why your batteries are draining faster than expected.

First, check to make sure the white cable on the inside of the lock is securely fastened. To do this, you will need to remove the battery cover from your lock, remove the 4 AA batteries and then unscrew the three small black screws (two in the battery compartment, one at the base of the lock interior) and dismantle the interior side of the lock. The white cable connecter has two ridges the should be facing outwards and the cable connecter should snugly fit into the adapter located on the interior side of the lock. This video can help.

You should also check your door prep and alignment. If you deadbolt latch jams when trying to lock the door, this will cause your locks batteries to drain as well. Check out this video for help with your door alignment.

Another reason why your battery may be draining could be that, if you’re using a smart home hub (i.e. Samsung SmartThings, Wink, etc), your hub may be too far away from your door. If you continue to see issues, please contact support@yalelock.com.

How often should the batteries be changed?

The batteries are expected to last up to one year under normal operating conditions. Extreme high and low temperatures may affect battery performance. If the battery is low, a series of warning beeps will sound and the Assure Lock will also provide you with a visual low battery warning after a valid code has been entered. The lock operates as normal immediately following the alerts. The critical battery indicator causes the Assure Lock to flash red and the lock does not operate. In the event the batteries die, you can touch a 9V battery to the terminals on the front of the lock. This will power the lock up, allowing you to enter your entry code and enter your home. Replacing the battery once every year is recommended to ensure optimal performance.

How many languages do the Assure locks speak?

The Assure Lock Touch Screen Keypad Deadbolts have voice assisted programming and operation in three languages:

  • English
  • Spanish
  • French

Is my lock secure? I saw a demonstration where a Yale deadbolt was locked and unlocked without a key or a code.

We are aware that an individual has demonstrated how he was capable of manipulating a Yale deadbolt, thereby creating a potential security lapse. We take all such assertions and demonstration regarding our products extremely seriously. As we all know, no lock/deadbolt is, or could claim to be, completely invulnerable to all forms of attack, especially when a person has the time, skill, and knowledge to do so. As part of our continuous improvement efforts, we have developed an improved cylinder that adds an additional amount of security to the deadbolt. All locks with cylinders manufactured since 2014 include this product improvement.

What smart home system is my lock compatible with?

The Assure Lock SL is compatible with the following Smart Home Modules:

  • Wi-Fi and Bluetooth Upgrade Kit – AYR202-CBA-KIT
  • iM1 (HomeKit) - AYR202-IM1-USA
  • ZW2 (Z-Wave Plus) - AYR202-ZWV-USA
  • HA2 (Zigbee 3.0) - AYR202-ZB-HA

Each module supports different Smart Home systems:

Wi-Fi and Bluetooth Upgrade Kit

  • Amazon Alexa
  • Google Assistant
  • HomeKit / Siri
  • Yale Access App
  • AirBnb
  • Simplisafe
  • Honeywell
  • Nest

iM1

  • HomeKit/Siri
  • Yale Secure App

Z-Wave Plus

  • Samsung SmartThings
  • Alarm.com
  • ADT
  • Wink
  • Iris
  • Vera
  • Honeywell
  • Ring

+ dozens of more Z-Wave Plus systems

Zigbee

  • Samsung SmartThings
  • Xfinity Home
  • Amazon Echo Plus
  • Amazon Echo Show


For specialty platforms like Crestron or Control4, please contact your provider for details on purchasing Yale products to work with their systems.

What do I need to get my lock to work remotely?

If you have purchased our keypad only version (NR) you will need to purchase a Wi-Fi and Bluetooth Upgrade Kit or a Yale Smart Module to connect to any digital or web enabled services.

When purchasing a Z-Wave or ZigBee Yale Smart Module, you will also need a compatible smart home hub in order to control the lock remotely. When using a partner hub, you will also use the partner hub app to control your Yale Lock.

When purchasing an im1 Yale Smart Module, you will need to an Apple TV or HomeKit hub to control your lock remotely. You will be able to control the Yale Lock from the Yale Secure App or the Apple Home app.

What is the warranty?

Information about the Yale Warranty is available here.

Is the lock weatherproof?

The Assure locks is tested to ANSI/BHMA standards, and is resistant to the following temperatures.

  • Outside Temperature Range: -30°C to 60°C = -22°F to 140°F
  • Inside Temperature Range: -15°C to 70°C = 5°F to 158°F

The lock is not built to handle gates or applications where the interior of the lock is exposed to outdoor conditions all day or night.

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