If you encounter issues with your Yale Assure Lock for Andersen Patio Doors (YRM276/YRM476), this guide provides troubleshooting steps:
Bolt will not extend and motor is grinding
- Enter your Master entry code
- With the bolt retracted, press menu Option 2 for Advanced Lock Settings
- Press Option 5 to rehand the lock
- Using the keypad, test lock operation by locking the bolt
Door is binding
Check that the door and frame are properly aligned and that the door is free swinging.
If the door continues to bind, check the hinges. The hinges should not be loose or have excessive wear on the knuckles.
Bolt will not deadlock
Check for sufficient clearance of the bolt within the strike-side jamb. Correct this by increasing the depth of the pocket for the bolt.
Check for misalignment of the bolt and/or strike which may be preventing the bolt from properly entering the strike. With the door open, extend and retract the bolt; if it is smooth, check the strike alignment.
Bolt does not extend or retract smoothly.
- Bolt and strike are misaligned (see above)
- Check the backset of door relative to adjustments already made to bolt
- Verify proper door preparation and re-bore holes that are too small or misaligned
- Verify touchscreen wire harness is routed correctly (begin with installation step 4)
Touchscreen numerics are scrolling
Remove interior lock and check to ensure that the wire harness lies flat against the back recessed area and is properly routed (begin with installation step 4).